Privacy Policy
This website ("site") is operated by TecnoMec Srl – Via Canale 114 – Casalgrande, ITALY – VAT No. IT01428910358 (hereinafter also referred to as Tecnospares.com or simply Tecnospares), and includes products offered under the TecnoMec, TecnoCooling, TecnoZanz brands and third-party brands. The product offering is B2B (Business to Business), not intended for end consumers unless explicitly stated. Prices shown exclude VAT.
This privacy policy applies exclusively to information collected through this website and does not include data collected offline by TecnoMec Srl. All TecnoMec websites are subject to this privacy policy.
Tecnospares Security
Personal information provided on the website and online credit card transactions are transmitted via a secure server. We are committed to handling your personal data according to high standards of cybersecurity. We adopt appropriate physical, electronic, and administrative measures to ensure the security and accuracy of the personal information collected, including limiting the number of people with physical access to our database servers, using electronic security systems, and password protections to prevent unauthorized access.
Our website uses encryption technologies, such as Secure Sockets Layer (SSL), to protect personal information during data transmission. SSL encrypts order-related data such as name, address, and credit card number. Our customer service and retail locations also operate on a private and secure network.
Please note: emails are not encrypted and are not considered a secure method for transmitting credit card information.
Other parts of the site, such as images, texts, and product descriptions (non-sensitive and generally publicly available information), do not use SSL technology.
Tecnospares Privacy Policy
To help us achieve our goal of offering high-quality products and services, we use information from interactions with you and other customers, as well as from third parties. Because we respect your privacy, we have implemented procedures to ensure your personal data is handled securely, safely, and responsibly.
We have published this privacy policy to explain our data collection practices and the choices available to you regarding how we collect and use your data. As we continue to develop the Luma website and leverage technological advancements to improve our services, this privacy policy may be updated. We encourage you to review it periodically to stay informed about our current privacy practices.
The Information We Collect
In general, you can browse the Tecnospares website without providing any personally identifiable information. However, we may ask you to provide personal data at various points and sections of the site. In some cases, if you choose not to provide the requested information, you may not be able to access all parts of the site or benefit from all its features, pricing, and product selections.
We may collect the following information:
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Name
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Contact details, including email address
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Demographic information such as postal code, preferences, and interests
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Other relevant information for surveys and/or customer offers
For the exhaustive list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information about the specific products or services you buy or use. When you visit this website, our server automatically collects anonymous information such as log data and IP addresses, and may gather general information about your location. Automatically collected information may be used for various purposes, including improving site design, product assortment, customer service, and special promotions.
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security and Legal
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have adopted appropriate physical, electronic, and managerial procedures to safeguard and secure the data we collect online.
Processing is based on:
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Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR)
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Legal obligations (Art. 6.1.c GDPR)
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Consent of the data subject (Art. 6.1.a GDPR)
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Legitimate interest of the controller (Art. 6.1.f GDPR), such as improving services offered
Others With Whom We Share Your Information.
TecnoMec / Tecnospares Group: Personal data collected may be shared, within the limits of the purposes indicated in this policy, with other entities belonging to the Tecnospares group, including operational offices, retail locations, and digital platforms (such as websites and private sales areas). This sharing occurs exclusively for legitimate purposes, such as service improvement, business relationship management, fulfillment of contractual or legal obligations, and promotional communications, where applicable and with prior consent if required.
All data recipients are bound by confidentiality obligations and, where applicable, by data processing agreements under Art. 28 of the GDPR. Data will not be publicly disclosed.
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Technical and logistics service providers
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Legal and tax consultants
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Competent authorities, where required by law
All recipients are bound by confidentiality obligations and, where necessary, designated as Data Processors under Art. 28 GDPR.
Your Choices Regarding Use Of The Information We Collect
In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to exercise active control over the use of your personal data. Specifically, you may:
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Access your personal data and obtain information about its processing
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Request correction of inaccurate or incomplete data
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Object to processing for direct marketing or profiling purposes
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Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal
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Request deletion of your personal data, within the limits provided by law
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Restrict processing in case of disputes over accuracy or lawfulness
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Request data portability, where technically feasible
You can exercise these rights by sending a request to: info@tecnospares.com. We will respond within the timeframe required by applicable law.
Additionally, you may choose to:
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Opt out of promotional communications by updating your account preferences or clicking the unsubscribe link in any email
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Browse the site without providing personal data, understanding that some features may be limited
Data Transfers Outside the EU
Any transfers to non-EU countries will occur only with appropriate safeguards, such as standard contractual clauses or adequacy decisions by the European Commission.
Cookies, Web Beacons, and How We Use Them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.
We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.
List of cookies we collect
The table below lists the cookies we collect and the information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Allows pages to be displayed more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CUSTOMER | An encrypted version of your customer id. |
| CUSTOMER_AUTH | An indicator if you are signed into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores your Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag that, indicates whether caching is on or off. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The last product you looked at. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| RECENTLYCOMPARED | The items you recently compared. |
| STF | Information on products you emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer authorized cookies. |
| VIEWED_PRODUCT_IDS | The products that you recently looked at. |
| WISHLIST | An encrypted list of products added to your wish list. |
| WISHLIST_CNT | The number of items in your wish list. |
Online Account Registration
To make online shopping faster and easier, you may register on the Luma website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
Emails
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Tecnospares or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Acceptance
By using this website, you accept the terms of this Privacy Policy. Continued use of the site after any changes are posted constitutes implicit acceptance of the updated terms. Tecnospares reserves the right to update or modify this policy at any time to reflect regulatory changes, technological developments, or improvements in the services offered. We encourage you to regularly review this page to stay informed about how we protect your personal data.
In the event of substantial changes, we may notify you via email or site notices, as required by applicable law.
This privacy policy is designed in accordance with the applicable data protection laws and regulations of the European Union, including:
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Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR), which governs the processing of personal data and the protection of individuals’ rights across the EU and EEA.
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ePrivacy Directive (2002/58/EC) – Concerning the processing of personal data and the protection of privacy in the electronic communications sector, particularly regarding cookies and direct marketing.
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Any additional national legislation implementing or supplementing these regulations in the respective EU Member States.
We are committed to upholding your rights as a data subject, including the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. You also have the right to lodge a complaint with your national Data Protection Authority if you believe your rights have been violated.
For more information or to exercise your rights, please contact us at: info@tecnospares.com.