Customer Service EN

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Tecnospares late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

This return policy applies to purchases made and delivered within:

• Italy

• European Union countries

• Call or email us for other countries

*before tax and additional charges
**after processing if ordered by 12:00 noon GMT

Returns and Replacements

We want you to be completely happy with your Tecnospares order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 15 days of receipt of merchandise.

How to initiate a Return

To request a return, please contact our customer service team with:

• Your order number

• A description of the defect

• Photos or videos (if applicable)

We will guide you through the return process and provide instructions for shipping the item back.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Tecnospares order, please note the reason(s) for return and whether you wish to replace the item(s) or receive a credit/refund (depending on the original form of payment). 

• Defective items will be replaced with new ones or refunded, at the sole discretion of the merchant.

• No exchanges are permitted for reasons other than defects.

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Tecnospares to process your return.